Frequently Asked Questions
What can I engrave on my pet’s collar?
You can personalise your collar with your pet’s name and your mobile number, engraved directly onto the buckle. Select “Add Personalised Engraving” on the product page and enter your details before adding the collar to your cart.
Names are engraved in CAPITAL LETTERS. Please check the spelling and phone number carefully before placing your order.
How many characters fit on the buckle?
Our engraving form allows two lines, with up to 10 characters per line:
- Line 1: Your pet’s name.
- Line 2: Your mobile number.
Enter a 10-digit mobile number without spaces.
How do I choose the correct size?
Measure around your pet’s neck and compare the measurement with our Sizing Guide. Choose the collar whose adjustable size range suits your pet.
Once fitted, you should be able to comfortably slide two fingers underneath the collar. Please check the measurements before ordering a personalised item.
Which hardware colours are available?
Our personalised dog and cat collars offer Gold, Rose, Silver and Black buckle and hardware options. Check your chosen product page for the available selections.
Our cat collars also have a Quick Release option, featuring a grey breakaway buckle with gold-toned hardware and bell.
Can I change my engraving details after ordering?
You can request changes to your engraving details within 2 days of placing your order. Contact Us or email nyxpet@gmail.com with your order number and the correct engraving details within this timeframe.
After 2 days, we cannot make changes to your engraving details. Please double-check your pet’s name and phone number before placing your order.
How long do processing and delivery take?
In-stock orders are processed and dispatched within 5–7 business days of placing your order. Delivery then takes an estimated 6–27 days after dispatch.
Preorder items typically take 2–6 weeks to dispatch. Once your order ships, you’ll receive a confirmation email with tracking information.
Delivery times can vary depending on your location and shipping method. See our Shipping Policy for further information.
How do I clean my collar?
Gently spot-clean your collar with a soft, damp cloth and a small amount of mild soap. Test a small, hidden area first and avoid scrubbing, particularly on velvet or fluffy fabrics.
Wipe away any soap residue with a clean, damp cloth, then allow the collar to air-dry completely before putting it back on your pet. Dry the metal hardware promptly with a soft cloth.
Avoid soaking, machine washing, tumble drying, bleach and harsh cleaning products. Keep the collar away from direct heat while drying.
What happens if my personalised order arrives incorrect or damaged?
Please inspect your order when it arrives. If it is damaged, defective or different from what you ordered, Contact us or email nyxpet@gmail.com immediately so we can review the issue.
Include your order number and a description of the problem. Clear photographs will help us understand what has happened. Please see our Refund Policy for more information.