Shipping policy

Shipping Policy

Thank you for shopping with us! We want to ensure that your shopping experience is as smooth as possible, so here are the details of our shipping policy:

Processing Time:
In-stock items will be processed and shipped within 1-3 business days of the order being placed. We work diligently to get your order on its way to you as quickly as possible.

Preorder Items:
For items that are currently out of stock but available for preorder, please note that they require additional time to be shipped. Preorder items typically take 2-6 weeks to be shipped. We will keep you updated on the progress and estimated shipping date of your preorder.

Shipping Confirmation & Tracking:
Once your order has been shipped, you will receive a confirmation email with the tracking number. You can monitor its progress using the provided tracking information.

Multiple Items:
If your order contains a combination of in-stock and preorder items, we may ship the in-stock items separately to ensure you receive them as quickly as possible. You will not incur additional shipping charges for split shipments on the same order.

Delivery Times:
Estimated delivery times will depend on the shipping method you choose and your location. Please refer to the carrier's estimated delivery times for more information.

International Shipping:
We offer international shipping to select countries. International shipping times and fees may vary, so please review the shipping options during checkout for details specific to your region.

If you have any further questions or require assistance with your order, please don't hesitate to contact our customer support team at nyxpet@gmail.com. We're here to help make your shopping experience enjoyable and hassle-free.

Thank you for choosing us to shop for your furry best friend. We appreciate your business!